REFUND POLICY
🔁 Return & Replacement Policy – Swipey
We have a 1-day replacement policy, which means you have 1 day after receiving your item to request a replacement.
⚠️ IMPORTANT POINTS ABOUT OUR RETURN POLICY
NO RETURNS WILL BE ACCEPTED FOR SIZE ISSUE OR QUALITY OR PERSONAL PREFERENCES.
We publish sizes of our products in the product description.
REPLACEMENTS WILL ONLY BE ISSUED AFTER INSPECTION.
UNBOXING VIDEO IS A MUST TO INITIATE A RETURN.
📹 NOTE: बिना Opening वीडियो के किसी भी condition में प्रोडक्ट Return नहीं होगा
(Product will not be returned under any condition without an opening video.)
✅ Our 1-Day Replacement Policy Is Applicable Only to the Following Cases:
Wrong Item Received – must be verified via unboxing video
Defective or Damaged item received – must be verified via unboxing video
❌ The Following Cases Will NOT Be Eligible Under Our 1-Day Replacement Policy:
Any item that has been damaged or washed by the customer.
Any item not sent in its original packaging along with the original box and inserts.
Any item not in its original condition.
Health products are not returnable.
🧾 Replacement Eligibility
To be eligible for a replacement, your item must be in the same condition that you received it — unworn or unused, with inserts, and in its original packaging.
Based on the pictures and unboxing video shared by the customer, our team will determine whether a replacement or return is warranted.
The decision of our team in this regard is final.
💸 Return & Refund Charges
We charge a flat return fee of ₹120 in case of accepted returns for size issues.
In case of Prepaid Orders —
If the customer is unavailable or delivery could not be made successfully by our courier partners, refunds will be issued to the customer's UPI ID or QR CODE after deducting shipping fees.
We are not responsible if the customer overpays the courier person without checking the COD amount on the bill.
If the customer contacts us after the 1-day return policy has lapsed, Swipey will not cater to those requests.
Approved returns will only be credited to your UPI ID or QR CODE.
📩 अगर आपका प्रोडक्ट कहीं से खराब है, Damage है तो आप प्रोडक्ट की फोटो, बिल की फोटो और ओपनिंग वीडियो उसी मेल आईडी पर भेज सकते हैं, जिस मेल से आपको आर्डर कन्फर्म का मेल आया हो। डिलीवरी की तारीख से केवल 1 दिन का समय होगा, उसके बाद यह वापस नहीं किया जाएगा।
नोट: बिना ओपनिंग वीडियो और इनवॉइस के आपको कोई रिप्लाई नहीं आएगा।
📦 If your product is damaged somewhere, you can send the product photo, bill photo and opening video to the same mail ID from which you received the order confirmation mail.
You will have only 1 day from the date of delivery, after that it will not be refunded.
💰 Refunds
We only issue refunds to the customer's bank account via UPI or Net Banking in exceptional cases —
When the item is delivered with a delay of multiple weeks
Or if the customer has repeatedly received incorrect or damaged items.
🪄 To Start a Return/Replacement:
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Please send your order number and phone/email to helpcenter48h@gmail.com
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You will be given an option to return your item.
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Include your order number, photos, and videos of the damaged product and any comments.
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If your order is eligible for a return, we will initiate a return courier request.
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After the courier partner has returned the product, we will inspect it. Upon approval, if eligible, you will get the amount in your UPI ID or QR CODE.
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If your order is eligible for a refund, send your UPI ID to: helpcenter48h@gmail.com
If a courier partner is not available for return pickup from your pincode (some areas don’t have reverse pickup services), you will need to courier the product back to us. We will issue the replacement once the product is received and inspected.
🧾 Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item — so that we can evaluate the issue and make it right.
🔄 Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
📬 Contact Us
We will notify you once we’ve received and inspected your return and inform you if the replacement was approved or not.
If approved, you will receive the amount in your UPI ID or QR CODE.
If more than 15 business days have passed since your return was approved, please contact us at helpcenter48h@gmail.com.